Originally by: Mateja Agittain

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Posted by: biggie fluffy on 11/03/2011 17:33:00 I have to say I find may of your policy and M pretty horrible to deal with. It is clearly the most negative aspect of the game ( that is: interacting with GM when required). 99.999% of the the responses I have received from GM's indicate they either do not understand English, or have not bothered to read my request. It seems the GM is only concerned with providing a response, ANY response, and is not concerned with the quality of helping the person understand the issue. I am currently dealing with an issue where I was buying items in station, but he items where being bought in other places. I found the issue. and sent a message to GM, I then did many other transactions to verify it could not possibly me something I was doing wrong, and then when to HELP CHANNEL to verify with them I was doing it all correct. I then messaged the gm FROM the station I was in , and bought something right then, with the same times stamp so they could verify the issue. The response I received? "our logs show no errors" This whole concept of the logs showing errors is faulty to start with! If your smart enough to sort through logs to find errors, why aren't you able to fix the problems generating them?!!!!!!!! Quite simply - there needs to be a paradigm shift in the thinking of the gm's, and there roll. They need to be problems solvers, not the "blow off department". I don't think you should EVER send a message to a user that your logs don't show the error they are seeing.-- this only proves that your logging is not effective.

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Our logs show lots of things. Regrettably, we are not able to log everything as there must be a trade-off where server performance and logging is concerned. Sadly, this means that sometimes we are not able to verify losses as being eligible for reimbursement by way of our server-side logs. Our logging capabilities are constantly improving, however, and with that we have a better chance of being able to render assistance.

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CCP simply doesn't care about it's PR department, because as long as the subscribers count will rise (even if ever so slightly) they won't admit that the PR department is seriously flawed. Funny thing is, they release some eye-candy trailer about what Eve's "goal" in the future is to be (which looks too much like some lame console-based FPS in my opinion) and they haven't been able to seriously fix any of the issues that have been in Eve now for years. Lag, PR, "our logs show nothing" laziness, the list could go on for quite some time. And that reply to the post by biggie fluffy "there must be a trade off where server performance and logging is concerned"... I would really like to know what server performance you're talking about, can you clarify? Because if anything, the performance of server(s) is at a poor level at the moment, judging by the fact that a system(server) can't even handle 300 players properly unless there's a "reinforced node" involved. So CCP, before you're trying to hook new players with wasting money on making trailers about Eve "evolving" into a FPS game, try to address the current issues at hand, there are many; judging by the responses I heard from people in-game and also read about in the blog, people are getting fed up, but a shame the number of complaints isn't nearly as big as it could and should be, since most people have just given up on stating their issues due to GM's ignorant and generic (c/p anyone?) replies. Hire some proper personnel that can handle PR.

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